Each worksite has very specific challenges based on their customers, employees, services, organizational structures and patterns of problematic behaviors. Edgework customizes its programs to fit these variables. Topics include learning methods of calming and de-escalating aggressive individuals, recognizing and communicating with mentally ill or drug intoxicated individuals, adapting hiring and firing practices, adjusting human resource issues concerning existing employees who present danger, and specific training for domestic violence and stalking issues.

• Safety at Work: Effective Communication Strategies to Calm Angry Individuals (details)
  
  

Mr. Amdur works with human resources, security and investigation units, and EAP staff to plan how best to work with difficult employees who may or may not present danger to themselves or others. Staff present difficult cases and situations, suitably anonymous. Mr Amdur both facilitates discussion and offers strategic suggestions on how best to deal with the individual of concern, both ethically and from a position of strength. In addition:

--Mr. Amdur offers general information on passive-aggressive behavior as well as that of other individuals who manage their lives using strategies that cause either themselves or others trouble

---Recognition of and strategies to deal with the manipulative and destructive employee - the so-called “functional psychopath” who takes delight in quietly undermining both solidarity among employees as well as either destroying or taking credit for other people’s work.

---Reworking customer or client relations so that they can approach and work with your company with as little friction and as much welcome as is possible.